Features Built for Holiday Park Operators
Comprehensive automation tools designed specifically for the unique operational challenges of UK holiday parks and resorts.
Automated Guest Responses
Provide instant, accurate replies to booking queries, check-in questions, and facility information 24/7.
A guest emails at 11pm asking about pet-friendly units. ParkPilot AI instantly responds with availability, pricing, and booking instructions — no staff intervention required.
PMS Integration & Booking Modifications
Seamlessly process booking changes directly through your property management system with full audit trails.
A guest requests to change their arrival date. ParkPilot AI checks availability, processes the change in your PMS, and sends confirmation — all automatically.
Owner Lead Management
Capture ownership enquiries, schedule viewings, and maintain GDPR-compliant records automatically with direct CRM integration.
A prospective owner submits a viewing request via your website. ParkPilot AI captures their details, schedules the viewing, creates a lead in your CRM (Salesforce or EliteParks), and sends confirmation.
Smart Inbox Triage
Intelligently classify and prioritise incoming communications, routing urgent matters while handling routine requests.
Your inbox receives 50 emails overnight. ParkPilot AI handles 40 routine queries automatically and flags 10 complex issues for your team with context and priority scores.
Automated Task Creation
Generate housekeeping and maintenance tasks automatically from guest communications and operational triggers.
A guest reports a faulty heating unit. ParkPilot AI creates a maintenance task, assigns it to the appropriate team, sets priority, and notifies the guest of expected resolution time.
Daily Operations Brief
Receive AI-generated summaries of key operational information, arrivals, departures, and priority issues.
Each morning at 7am, your management team receives a concise brief: 15 arrivals, 12 departures, 3 priority maintenance issues, and a summary of overnight guest communications.
Ready to Transform Your Operations?
See how ParkPilot AI can automate your routine tasks while keeping you in control.
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